Frequently Asked Questions
DO I NEED TO MAKE AN APPOINTMENT?
Yes. We want to ensure that we have a dedicated team member to discuss your plans and without interruption. Call to make an appointment and bring your ideas and plans or we can start with a blank canvas.
DO YOU HAVE DESIGN SERVICES?
Yes. We’re happy to design your joinery. Our expert team have had years of experience designing customised timber doors and joinery. Please review our fee structure here.
WHAT TIMBER DO YOU USE?
We proudly work with a range of quality timbers, such as:
- Accoya
- American Black Walnut
- American Rock Maple
- American White Oak
- Burmese Teak
- Burnt Ash
- Dark Red Meranti (Clear Grade)
- Dark Red Meranti (Paint Grade)
- European Oak
- Fijian Mahogany
- French Oak
- Grey Iron Bark
- Iroko
- Jarrah Clear Grade
- Jarrah Paint Grade
- Laminated Iron Ash
- Marri
- Merbau
- NSW Blackbutt
- Oregon (Douglas Fir)
- Pine
- Spotted Gum
- Tallowood
- Tasmanian Blackwood
- Tasmanian Oak
- Victorian Ash
- Vulcan Thermally Modified
- Western Red Cedar
CAN YOU WORK WITH BUILDERS AND ARCHITECTS?
Yes. We work with builders and architects all the time and understand the requirements and time restraints required for projects.
DO YOU INSTALL THE JOINERY?
No, our team are dedicated to the craft and production of joinery. We can provide a recommended list of carpenters who know our work and would be happy to install for your project.
DO I NEED TO SIGN MY QUOTE BEFORE COMMENCEMENT OF WORK?
Yes. A signed quote is required before commencement of work to ensure both Cockburn Joinery and the customer agree on all specifications related to the job, including allowances and potential issues that may arise during development. So ‘measuring twice, cutting once’ by all parties will enable Cockburn Joinery to accurately manufacture the joinery.
WHAT ARE YOUR CARE AND MAINTENANCE POLICIES IN RELATION TO YOUR JOINERY?
IF MY WORK IS OUT OF YOUR SCOPE, CAN YOU RECOMMENDED ANYONE?
Please see our List of Recommended Services to assist with your project.